Customer details are used to handle requests.

Shumba Creations & Logistics collects information needed to respond to requests, confirm product availability, prepare quotes, coordinate delivery, process affiliate referrals, and communicate with customers.

Information collected

This may include name, email, phone number, delivery location, product selections, quote details, payment proof, affiliate referral codes, and messages sent through the website.

How information is used

Information is used to create request tickets, confirm orders, send updates, provide support, coordinate delivery, prepare service quotes, and manage affiliate commissions.

Website performance analytics

The website may record privacy-safe anonymous analytics such as page visits, product views, referral codes, traffic source, device type, and request conversion events. These analytics do not store customer names, emails, phone numbers, or delivery addresses.

Sharing information

Customer information may be shared only where needed with suppliers, couriers, payment providers, or service providers involved in completing the request. Supplier invoices and business verification documents are handled privately.

Contact and updates

Customers may receive email or WhatsApp updates related to their request, payment instructions, proof review, shipment progress, delivery, or service quote.

Privacy questions: shumbacreations@outlook.com